Hands-On Support from the Top Down

TRT is serious about forming a true business partnership with our clients and offer all our clients multiple contact points and escalation paths should they be required.

In addition to your dedicated account manager who provides a single point of contact for your everyday requirements, you and your staff have access to a 24 hour phone hotline and online support service and an option for a two hour onsite response guarantee. Plus, should urgent issues occur, we provide you with clear escalation contacts right through to the TRT Managing Director.

Our Customer Controlled Escalation procedures include:

  • Incidents and service requests can be logged via our website or phone hotline 24/7
  • 24/7 two-hour response guarantees can be provided with your service level agreement as needed
  • All clients have a clearly defined escalation path with multiple TRT contacts
  • Escalation contacts go all the way through to TRT’s Managing Director should this be needed