Support When and Where You Need It. Guaranteed.

When your business depends on technology for everyday operations, every second of downtime is costly and waiting for support is not an option.

Depending on the requirements of your business, we can customise a service level agreement that offers guaranteed response times, guaranteed onsite service and/or guaranteed resolution times. By guaranteeing the performance of your business-critical systems you minimise the risks, costs and long-term damage caused by downtime, and enjoy full peace of mind.

Our Customised Service Level Agreements include:

  • Guaranteed response times by phone or online
  • Guaranteed onsite technical service levels
  • Guaranteed resolution times for solving specific issues