Your True Technology Business Partner

At TRT, we are serious about providing personal, responsive and expert customer service and working together with your team as a true business partner.

To save you time and hassles, every client receives their own dedicated account manager responsible for managing your projects and responding to your day to day enquiries. As your single point of contact, they’re responsible for coordinating our engineers, technical specialists, accounts department and support team to ensure your expectations are exceeded in all areas.

Our dedicated management services team includes:

  • Dedicated Account Manager – manages your projects and responds fast to any enquiries
  • Single point of contact – whether it’s project updates, account enquiries or issues resolution, just one phone call to your dedicated account manager will take care of it
  • Dedicated Consulting Engineer – receive direct access to your technical specialist as needed
  • Clear escalation procedures – should you have any concerns, you will have direct access to senior managers at any time
  • Service level agreements – for your peace of mind we provide regular SLA performance reports to ensure we’re meeting all our obligations