- Customer notified TRT of server down due to multiple memory board failure
- Upon analysis of logs from XSCF it was determined that indeed all memory boards were deconfigured as faulty
- During onsite troubleshooting and working with our remote Level 3 Consulting Engineer
it was identified there is a failure of the 3.3v power supplied by IOU#0 - Replacement of IOU was performed instead of multiple memory board replacement
- System operation was restored
Ordinarily not having this knowledge would have caused an extended outage
unnecessary replacements and an unsatisfactory experience