The Best CRM Software Solution For Small Business In Malaysia

TRT is a Microsoft Dynamics 365 / SharePoint Cost reduction specialist, we work with organizations to reduce the design, implementation and ongoing management costs of their D365/SharePoint investment while at the same time ensuring that the investment made meets the operational and regulatory requirements of their various lines of business.

The business world continues to evolve at a rapid pace and customer relationship management (CRM) has become an essential component of any organization’s success. CRM software solution in Malaysia have emerged as a leading choice for businesses looking to streamline their operations and enhance customer satisfaction. 

At TRT, we are committed to providing excellent CRM software solutions across Malaysia to meet your unique needs from lead management and sales automation to customer service and support. By leveraging our advanced features of CRM software solutions, businesses can manage their customer interactions, analyze data, and improve their overall performance more dynamically.

CRM Software Solution For Small Business Malaysia

Need For A Unified Business Management Solution?

The number one concern on the minds of SMB owners is growth. Systems are holding companies back from the growth they’re trying to achieve. This can manifest in a number of ways.
Signs that point to the need for an ERP system:
• Systems are disconnected and information is siloed
• Reporting is complicated and provides insufficient information
• Too expensive to upgrade, maintain and scale legacy systems



Signs That Your Current Solutions Won’t Be Ready To Handle Additional Growth.

CRM Software Solution For Small Business Malaysia

Growing businesses often outgrow their basic accounting software or legacy ERP systems that are unable to handle increased inventory and transactions, lack integration with other line-of-business systems, and have reporting limitations. Customers also feel pain around scalability, mobility, and cloud. In addition to these challenges, businesses may also struggle with managing their customer relationships and customer data as they expand.

Here are signs that your current solutions won’t be ready to handle additional growth.
• Systems are disconnected and information is siloed
• Duplicate data entry into multiple systems is a daily routine
• Accounting occurs in Excel, not your financial system
• Reporting is complicated and provides insufficient information
• Lack of secure workflows and audit trails increase risk
• Inability to handle increased inventory and transactions

A Single, Comprehensive Solution To Meet The Needs Of Growing Businesses

CRM Software Solution For Small Business Malaysia

Dynamics 365 Business Central not only connects your people and processes with a single, unified solution, but also improves your customer experience and customer satisfaction so data can be quickly and easily shared with key people throughout your company. You have access to the most current, accurate data so you’re making the most informed decisions possible.

• It Automatically pull systems and processes together to manage financials, sales, service, operations, and manufacturing.
• It connects with 3rd party applications like payroll, banking, CRM, or industry-specific systems.
• Office – Business Central is deeply embedded with Office 365, enabling unmatched productivity and ease of use.
• AppSource – the AppSource marketplace features hundreds of available solutions that seamlessly extend business central’s capabilities, either horizontally or for industry verticals.
• AI/ML and Business Central embeds advanced Azure AI and ML capabilities. The outof-the-box AI models can be extended and customized using the Azure Machine Learning Studio.

Most Powerful CRM Software For Small Business

CRM software for small businesses is a valuable tool that is suited to significantly polish customer management processes. Aiming to systematize interactions with customers and clients effectively, TRT’s CRM software helps small businesses to organize real-time data, track interactions, and manage sales processes more seamlessly — providing convenient insights to enhance customer engagement and increase sales revenue.

We strive our highest effort to create well-implemented CRM systems that allow businesses to better understand their customers’ needs and preferences, enabling them to tailor their marketing strategies accordingly. This empowers business efficiency and increased customer loyalty, a step closer to achieving their long-term goals.

In addition to our top-notch CRM software solutions, we also offer comprehensive IT support and network maintenance services to keep your business running smoothly. You can reach out to us to understand more about how we have built our track record in D365 and review how it relates with the organizational line of business requirements.

Microsoft Dynamics 365 Business Central Core Capabilities

– Financial management
– Sales and service management
– Project management
– Supply chain management
– Operations management
– Reporting and analytics